Contact Management Software is an online tool for managing contacts of clients, prospects, suppliers and any other business associates. It enables a company to get a complete view of customer details in a simplified manner. It includes phone numbers, email addresses, and social media profiles etc.
DigitalCRM.com CRM Software has an in built contact management module. It can track customers and sales leads to marketing campaigns and even performance of sales team.
Benefits of using contact management software
Organize all your data
Contact management involves saving customers’ details, such as name, phone number, address, and social media handle, in a searchable database
Customer centric approach to business
Contact management software unifies every record across the entire customer lifecycle, in one place. Understand contacts better with a 360-degree view of the business cycle
Real time access to data
Information is available online. Internet-based Contact Management software provides information that is available to all users instantaneously via any connected device, anywhere.
Integration of social information
Software can also easily be used to analyse the social interactions and conversations that contacts are having on Facebook, Twitter, LinkedIn and other social networks
Enable better collaboration among teams
View email and phone interactions between your contacts and the staff. Allocate and share contacts within company
Track end-to-end sales activities
View entire sales activity history and the key contacts of an account to help close a deal. Finding and contacting new prospects is made easy with Contact Management
Follow Up on All Contacts
Make appointments calls and send emails from within the software
Integration of customer information from other sources .All users and applications share a common database that is centrally maintained and updated.
Contact management software is connected to Ticket management and it gives support staff details of all interactions and assists them to find and offer solutions online
Cloud-based system allows employees to update their system with the latest information about a contact wherever they are, from any web-enabled device. All data is stored on a single online database, so new and updated information is instantly available to all employees.
Contact management is a basic module of a CRM Software that helps in managing leads and automates the sales processes.
Contact management is among the primary functions to be offered in CRM software Contact management software made it easy to store and retrieve contact information. It also tracks and saves customer interactions in the contact database to build an integrated client profile.
Contact Management along with CRM Software is now an integral part of business process of a every company.